With the rise of new modes of communication, such as the internet, social networking, and SMS, companies have had to adopt new ways of interacting with their customers. Providing strategic and timely choices for web visitors not only enhances customer satisfaction but also dramatically increases conversion rates.

Live Chat has proven itself as an important component of a comprehensive e-commerce strategy and an extremely effective way to offer general support, provide technical assistance, retain customers, generate sales, and create leads. EMS Solutions offers a range of Live Chat and e-mail services ranging from agent sourcing to full, turn-key solutions that include staffing, integration, CRM, reporting and analytics.

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Our Live-Chat, Email Support and Click-to-Call technology offers seamless integration with any website, as well as a variety of options for customer interaction and robust data-gathering and CRM support. EMS Solutions allows you to supercharge website sales and customer support quickly, easily and for a price that makes business sense.

 

We designed and built our operation from the ground up to meet the varied and challenging customer support needs of small and medium sized businesses. We are flexible, focused, cost-effective and service oriented. At the core of our vision are comprehensive performance metrics that infuse our DNA and provide a clear benchmark for each employee and for the organization as a whole. We will help you create an integrated offshore unit of your business that will provide world class service and performance, whether you require one agent or a full team.

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Our domain expertise in offshore customer service extends to every aspect of our business, from recruiting the best agents; to implementing the best technologies and providing the most effective management and oversight for your support staff. We will work closely with you to develop a solution that fits your business perfectly, beginning with strategic planning of your operation, through seamless integration with your local team, to operation and expansion. And by truly understanding your business we will create a team that will be dedicated to your success and will reflect positively on your products and brand.

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Please give us a call today to find out more about how we can help you maximize your resources and improve your results with our Live Chat solutions. There is never any obligation until you have found the perfect fit for your business.

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Top Staff: Accent Neutral, Educated, Highly Motivated

Technology: Redundancy, Reliability, Results
Hiring: Hire for Attitude, Train for Technology
Efficiency/Productivity: Custom Performance Metrics
Accountability: Close Monitoring, Careful Management
Customer Experience: Design and Implementation
Employee Satisfaction: Focus on Retention
Quality Assurance: Close Monitoring
Flexibility: From One Agent to 100